SkyGonaLegal Information & Guest Policies

Official information regarding reservations, payments, cancellations, refunds, privacy and guest policies.

Privacy Policy

Last updated: July 20261. IntroductionWelcome to SkyGona.Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.skygona.ge or make a reservation through our website.By using our website, you agree to the terms of this Privacy Policy.2. Information We CollectWe may collect:Full name
Email address
Phone number
Billing information
Reservation details
IP address
Browser information
Device information
3. How We Use Your InformationYour information is used to:Process reservations
Confirm bookings
Contact you regarding your stay
Process payments
Improve our website
Comply with legal obligationsWe never sell your personal information.4. Payment SecurityPayments are securely processed through our authorized payment provider.SkyGona does not store your full payment card information.5. CookiesOur website uses cookies to:improve website functionality;
remember your preferences;
analyze website traffic;
enhance your browsing experience.You may disable cookies in your browser settings.6. Data ProtectionWe take reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.7. Third-Party ServicesWe may use trusted third-party providers, including:Payment processors
Booking services
Google Analytics
CloudflareThese providers process information only as necessary to perform their services.8. Your RightsYou may request to:access your personal data;
correct inaccurate information;
delete your personal information where legally permitted;
withdraw consent for data processing.To exercise these rights, contact us using the information below.9. Contact InformationSkyGonaWebsite:
https://www.skygona.geEmail:
[email protected]Georgia10. Changes to This PolicyWe may update this Privacy Policy from time to time. Changes become effective immediately after publication on this website.

Terms & Conditions

Last updated: July 20261. Acceptance of TermsBy making a reservation through SkyGona, you confirm that you have read, understood, and agreed to these Terms & Conditions.2. Reservations
Reservations are subject to availability.
A booking becomes confirmed only after payment or written confirmation from SkyGona.
Guests must provide accurate personal information when booking.
3. Payment
Payment methods accepted are listed during the booking process.
Prices include applicable taxes unless stated otherwise.
Full or partial prepayment may be required depending on the selected rate.
4. Cancellation & Refund Policy
Cancellation conditions depend on the selected booking rate.
Refunds are processed according to the cancellation policy displayed at the time of booking.
Bank processing times may vary.
5. Check-in & Check-out
Check-in: 2:00 PM
Check-out: 12:00 PMEarly check-in and late check-out are subject to availability.6. Guest ResponsibilitiesGuests agree to:Respect the property and surrounding nature.
Follow all house rules.
Keep noise to a minimum.
Report any damages immediately.
Supervise children at all times.
7. Property DamageGuests are financially responsible for damages caused during their stay beyond normal wear and tear.8. LiabilitySkyGona is not responsible for:Loss or theft of personal belongings.
Injuries resulting from improper use of the property.
Service interruptions caused by force majeure, weather conditions, or utility failures beyond our control.
9. PetsPets are permitted only with prior approval.Additional fees or restrictions may apply.10. SmokingSmoking is prohibited inside all cabins.Additional cleaning fees may apply.11. PrivacyPersonal information is processed according to our Privacy Policy.12. Governing LawThese Terms & Conditions are governed by the laws of Georgia.

Cancellation Policy

At SkyGona, we understand that travel plans may change. Our cancellation policy is designed to be fair to both our guests and our property.1. Flexible ReservationsReservations may be cancelled free of charge up to 7 days before the scheduled check-in date.For cancellations made less than 7 days before arrival, the full reservation amount may be charged.2. Non-Refundable ReservationsReservations booked under a Non-Refundable Rate cannot be cancelled, modified, or refunded after payment has been completed.3. No-ShowIf a guest does not arrive on the scheduled check-in date without prior notice, the reservation will be considered a No-Show.In this case, the full booking amount is non-refundable.4. Early DepartureIf a guest decides to leave before the confirmed departure date, unused nights are generally non-refundable unless otherwise agreed in writing.5. Refund ProcessingWhere a refund is applicable, it will be processed to the original payment method.Please allow 5–10 business days for the refund to be processed. Additional processing time may depend on your bank or payment provider.6. Booking ModificationsChanges to reservation dates or guest details are subject to availability and may result in a rate adjustment.SkyGona reserves the right to decline modification requests when availability is limited.7. Force MajeureSkyGona shall not be held responsible for cancellations or interruptions caused by circumstances beyond our reasonable control, including but not limited to:Natural disasters
Severe weather conditions
Government restrictions
War or civil unrest
Public health emergencies
Utility failuresEach situation will be reviewed individually.
By confirming a reservation, the guest acknowledges and accepts this Cancellation Policy.

Refund Policy

At SkyGona, we strive to provide a transparent and fair refund process for all our guests.1. Eligibility for RefundsRefunds are issued only in accordance with the cancellation conditions applicable to the reservation at the time of booking.Reservations that qualify for a refund will be processed after the cancellation request has been reviewed and approved.2. Refund MethodAll approved refunds will be issued using the same payment method that was used for the original reservation.For security reasons, refunds cannot be sent to a different payment card, bank account, or payment method.3. Processing TimeApproved refunds are typically processed within 5–10 business days.The time required for the funds to appear in your account may vary depending on your bank or payment provider.4. Non-Refundable BookingsReservations made under a Non-Refundable Rate are not eligible for refunds unless otherwise required by applicable law.5. No-Show & Early DepartureNo refunds will be issued in the following cases:Failure to arrive without prior notice (No-Show).
Early departure after check-in.
Violation of the property's Terms & Conditions or Guest Policies resulting in termination of the stay.
6. Service InterruptionsIf a refund is required due to circumstances for which SkyGona is responsible, the refund amount will be determined based on the unused portion of the reservation.7. ChargebacksGuests are encouraged to contact SkyGona directly before initiating a payment dispute or chargeback with their card issuer.We are committed to resolving payment-related concerns promptly and fairly.

Cookie Policy

Last updated: July 2026SkyGona ("we", "our", or "us") uses cookies and similar technologies to improve your experience when visiting our website.By continuing to use our website, you agree to the use of cookies as described in this Cookie Policy.1. What Are Cookies?Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, and improve user experience.2. Types of Cookies We Use
Essential CookiesThese cookies are necessary for the website to function properly. They enable core features such as page navigation, security, and access to booking services.Performance & Analytics CookiesThese cookies help us understand how visitors use our website by collecting anonymous information. This allows us to improve the website and enhance user experience.Examples may include:Google Analytics
Cloudflare Analytics
Functional CookiesThese cookies remember your preferences, such as language settings and other choices, to provide a more personalized experience.3. Third-Party ServicesOur website may use trusted third-party services that place cookies, including:Cloudflare
Google Analytics (if enabled)
Booking services (if applicable)
Payment service providersThese providers have their own privacy and cookie policies.4. Managing CookiesMost web browsers allow you to:View stored cookies
Delete cookies
Block cookies
Receive notifications before cookies are storedPlease note that disabling certain cookies may affect the functionality of our website.5. Changes to This PolicySkyGona reserves the right to update this Cookie Policy at any time. Any changes become effective immediately upon publication on this website.

House Rules

• Respect nature and neighboring properties.• No smoking inside the cabin.• Pets are allowed only with prior approval.• Do not leave fires unattended.• Please treat the property with care.• Our cabin is powered entirely by solar energy. To help protect the system, please do not use high-power appliances, including:Hair dryers
Clothing irons
Electric heaters
Any other high-wattage devicesThese appliances may overload the system and cause a power outage.• Only registered guests included in the reservation are permitted to stay.
Please do not exceed the maximum occupancy stated in your booking.• Guests are responsible for any damage caused during their stay.
Repair or replacement costs may be charged if necessary.

Contact

Email[email protected]Websitewww.skygona.ge